A couple weeks ago I noticed that Google Notifier was no longer giving me notifications of new email. All this started right around the time that Google launched their Premier Edition service. I was going to write about this back then, but the post sat in my drafts while I was trying to figure out what was happening. I think I finally have the full (if somewhat disappointing) answer.
I sign in with my Google Apps account (not a regular Gmail account). Unfortunately, Google Notifier hasn’t been updated to work properly with Google Apps for Your Domain. The links to open your calendar, inbox, compose a new message, and so on try to take you to the regular Gmail or Calendar pages. The login fails because Notifier is presenting credentials for Google Apps. What was more puzzling was that the new items list still worked in Calendar, but not in Mail. The notifications and the count of new mail items in the menu bar used to work and now I’ve figured out how to make them work again.
The key (for some unknown reason) is to login to Google Apps in Safari first. Yep, that’s it. I have Firefox set as my default browser and rarely use Safari so I hadn’t noticed until I logged in with that browser. Once you do that, Google Notifier will start working again for email notifications. I still can’t open my Mail from Notifier, but the notifications and unread message count work.
I did a little digging around in the package for Notifier and there are several hardcoded references to the gmail page. Along with the dependency on having a valid cookie with Safari, this makes Google Notifier less than perfect. Hopefully, someone will get around to updating this utility to work properly with mail.google.com/a/